Frequently Asked Questions



Drink Machine FAQ | Bounce House FAQ

Q: How much space do I need for a bounce house?
A: Most of our bounce houses are 15'x15' and require a three foot clearance around the unit. At a minimum, an 18'x18' clearance is necessary.

Q: What is your weather cancellation policy?
A: We reserve the right to cancel any reservation if there is severe weather. However, if weather conditions are marginal, we will contact the renter before attempting the delivery. We will discuss conditions and safety factors. The units become very slippery when they get wet and slipping can injure children and adults. High wind is also dangerous. Safety of the children will always be our first priority.

Q: How many children can bounce at one time?
Size Under 5 Years Under 8 Years 9-13 Years Older Teens Adults
15X15 10 8 6 4 2
13X13 8 6 4 2 1

This chart is a guideline for how many children can bounce at one time. There is a 400lb weight limit on the moonwalks, so the size of the children is as important as numbers when it comes to safety.

Q: How long is the rental for a bounce house?
A: Our rental rates are up to 8 hours.

Q: Can I pick up the unit and set it up myself?
A: No. Since safety is our utmost concern, we require that our qualified technicians install the units, check them for safe operation, and review all the necessary safety instructions with the person renting the unit and anyone that will be involved in supervision the operation of the bounce house.

Q: How far in advance should I reserve a bounce house?
A: We typically recommend that a bounce house be reserved three to six week in advance of the date needed. During the summer months, the most popular units are booked at least a month in advance and many weeks we have nothing to rent. Our recommendation is that you book as soon as you know the date you might need a bounce house. We have a very liberal cancellation policy.

Q: Does the inflatable have to be set up in a yard or on grass?
A: No, many of our units are set up in the parking lots of preschools, shopping center, churches and office buildings. Instead of anchoring the units to stakes in the ground, we anchor them with sand bags for your safety.

Q: Who sets up the inflatable?
A: We have a team of qualified technicians that have been properly trained to set up the bounce houses so that they can be enjoyed in a safe manner. The technicians have been instructed on how to prevent "tripping" and shock hazards.

Q: Do you have insurance?
A: Yes. The lessee or using party shall be in charge of operation, and are fully responsible for the operation after receiving the unit. Lessor is not responsible for any injuries occurring to lessee or to any persons using the leased units or equipment or any damage to any personal property.

Q: Does there have to be adult supervision present?
A: Yes. During our safety review after the unit is set up, we make it clear that a supervisor 18 years of age or older, must be present when anyone is in the unit to ensure its safe operation. The supervisor is there to help kids and individuals get in and out of the unit safely.

Q: How long does it take to set up an inflatable & take it down?
A: It takes our technicians approximately 25-30 minutes to set up the unit and go over the safety rules and answer any questions.

Q: What is required for set up?
A: All we really need is a relatively flat, open area that does not have any overhead obstructions and a power outlet within 50 feet of where they unit is to be set up. If no electricity is available, portable generators are available upon request.

Q: How do children get in and out of the inflatable safely?
A: Most of our bounce houses have an inflated safety step that is an integral part of the unit. We require that a supervisor be present at all time to ensure that the kids are enjoying the unit in a safe manner and to help with entering and exiting the unit.

Q: Do I have to leave the blower going all day?
A: There is really no need to turn off the blower when the unit is set-up for enjoyment. The unit uses less energy that a hair dryer will ensure that the unit is always ready for enjoyment. However, if you do need to turn off the unit for any reason, it is perfectly safe. Just make sure everyone has exited the unit and make sure that the unit collapses onto it and not on any sharp objects or obstructions.

Q: What are methods of payment?
A: We are very flexible as far as payment. We accept Cash and Checks. In some cases, a deposit to reserve the unit will be required. The full balance due is payable at the time of delivery, unless other arrangements have been made in advance.

Q: Can an inflatable be set up inside?
A: Yes, we do set-up our units indoors, assuming that the space is large enough to accommodate the unit. Spaces that are typically large enough are gyms, stages, shopping malls and convention halls.

Q: Can I rent an inflatable late in the evening or over night?
A: All units are available for rental during our normal operation hours of 8 A.M. - 8 P.M. seven days a week. No units are available for overnight rental.

Q: Will the inflatable harm my lawn?
A: No, the unit will not harm your lawn. We place a tarp down under the bounce house to make sure that any movement will minimize any damage. We will place stakes in the yard to help anchor the unit, but this does no permanent damage.

Q: Do you require a deposit?
A: A 25% deposit may be required for any reservation of our bounce units, especially during the busier times of the year. We have a first come first serve policy.

Q: What is your cancellation policy?
A: If we require a 25% deposit on the unit, the deposit is fully refundable if you cancel the reservation at least 7 days prior to your rental date.

If there is a question we have forgotten just email us at: stay.toond@yahoo.com






Carolina Party Rental Inc.
803-412-7357
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